These Terms & Conditions ("Terms") govern the services provided by UpKept Home Services LLC ("UpKept," "we," "us," or "our") to you, the customer ("you"). By approving a quote, signing a work authorization, or allowing us to begin work, you agree to these Terms.
1.Services & Scope
UpKept provides general handyman and residential home-repair services, including small installations, repairs, assembly, and smart-home device setup. We perform only non-permitted work and do not perform services that require a licensed trade (such as electrical, plumbing, gas, or structural work requiring a permit or license). Work is limited to the specific tasks described in your approved quote or work order. Anything beyond that scope requires a new or revised quote.
2.Estimates, Quotes & Pricing
Quotes are valid for 30 days from the date issued, after which pricing may change. Quotes are based on the information available and the scope described at the time. If actual conditions differ — additional work, unforeseen complications, or materials not anticipated — we will inform you and provide revised pricing before proceeding. Prices are for labor unless otherwise noted; materials may be billed separately or included as stated in the quote.
3.Property Access & Authorization
By approving a quote or authorizing work, you confirm that you are the owner of the property or are authorized to approve work on it, and you grant UpKept and its personnel permission to enter the property and access the areas reasonably necessary to complete the agreed work. Please ensure the work area is accessible and that pets, valuables, and fragile items are secured before we arrive.
4.Photographs & Media
You consent to UpKept taking reasonable photographs of the work area and completed work for job records, documentation, and quality assurance. We may also use before-and-after photos of completed work in our marketing and promotional materials. Such marketing photos will not include your name, address, or identifying personal information.
5.Materials
Unless otherwise stated, you may supply your own fixtures and materials, or we can supply them and include the cost (plus a reasonable markup) in your total. UpKept is not responsible for the performance or defects of customer-supplied materials. Any manufacturer warranties on materials pass through to you.
6.Payment Terms
- Payment is due upon completion of the work unless other terms are stated in writing.
- For larger or material-heavy jobs, a deposit may be required before work begins, as noted on your quote.
- We accept the payment methods offered at the time of service (including card and bank transfer). Processing fees may apply as disclosed.
- Past-due balances may be subject to a late fee and/or interest as permitted by Colorado law.
7.Cancellations, Rescheduling & No-Shows
We ask for at least 24 hours' notice to cancel or reschedule a scheduled visit. Missed appointments or cancellations without reasonable notice may be subject to a trip or scheduling fee, and any deposit toward materials already purchased may be non-refundable.
8.Workmanship Guarantee
We stand behind our work. If any part of a completed job is not right due to our workmanship, notify us within 30 days of completion and we will return to correct it at no additional labor charge. This guarantee covers our workmanship only; it does not cover customer-supplied materials, normal wear and tear, misuse, or issues caused by pre-existing or concealed conditions.
9.Limitations & Exclusions of Liability
UpKept performs its work with reasonable care and skill. However, to the fullest extent permitted by law:
- We are not responsible for pre-existing conditions, hidden or concealed defects (such as conditions inside walls, floors, or ceilings), code violations on existing work, or problems not caused by our work.
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability for any claim arising from a job is limited to the amount you paid us for that job.
- We do not perform permitted or licensed-trade work; you are responsible for arranging licensed professionals and permits where required.
10.Insurance
UpKept Home Services LLC carries general liability insurance. A certificate of insurance is available upon request.
11.Customer Responsibilities
You agree to provide accurate information about the work needed, disclose any known hazards or conditions, ensure safe and reasonable access, and secure the work area as described in Section 3. Delays or added costs resulting from inaccurate information or inaccessible conditions are not the responsibility of UpKept.
12.Changes to These Terms
We may update these Terms from time to time. The version in effect at the time your quote is approved or work is authorized applies to that job. The current version is always posted at upkepthomeservices.com/terms.
13.Governing Law
These Terms are governed by the laws of the State of Colorado. Any dispute arising from our services will be handled in the courts located in Douglas County, Colorado.
14.Contact
Questions about these Terms? Reach us at jeff@upkepthomeservices.com or (720) 507-9118.